Support
Returns and refunds
How to return something you’ve changed your mind about, and what to do if something is wrong with your order.
Changed your mind? You can cancel your order within 14 days of receiving it. Because everything is made to order, return postage is paid by you, and items must come back unworn and unwashed. Items that are faulty, misprinted or damaged are always returned free.
Changing your mind
You have the right to cancel your order for any reason within 14 days of the day you, or someone you name, receive it. For orders delivered in several parcels, the 14 days start from the day the last parcel arrives.
How to cancel
- Tell us within the 14 days by emailing support@loomsleigh.com, using our contact form, or by sending the model cancellation form below. Please include your order number.
- Send the items back within 14 days of telling us, to: Loomsleigh Returns, 17 Barons Court Road, London, W14 9DP, United Kingdom.
- Use a tracked postage service and keep your proof of postage. You are responsible for the item until it reaches us.
Return postage and condition
- You pay the cost of sending items back.
- You can try items on as you would in a shop. If items come back worn, washed, marked or damaged, we may reduce your refund to reflect their lower value.
- We do not offer direct exchanges. Please return the item and place a new order.
Your refund
- We refund you within 14 days of receiving the items back, or of you showing us proof that you have sent them, whichever is sooner.
- Your refund includes the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, we refund only the cost of standard delivery.
- We refund to your original payment method.
Cancelling before your order arrives
If you want to cancel before your order has been dispatched, contact us as soon as possible. If production hasn’t started, we will cancel and refund it in full. If it has already been made, you can still cancel: it will be sent to you, and you can return it under the steps above.
Faulty, misprinted, damaged or wrong items
If something is wrong with your order, we will put it right. Please email support@loomsleigh.com with your order number and clear photos of the problem. It helps us most if you tell us within 7 days of delivery, so we can resolve it quickly with our production partner.
We will offer a replacement or a refund. We will cover any return postage, and in many cases we won’t need the item back.
Your legal rights
Nothing on this page affects your legal rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can reject them for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, or in some cases a refund. For more information, visit Citizens Advice.
Model cancellation form
To: Loomsleigh (Saueglobal), 17 Barons Court Road, London, W14 9DP, United Kingdom. Email: support@loomsleigh.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date:
Last updated: 26 October 2026