Support
Delivery
Everything we sell is made to order, then shipped to you worldwide.
Made for you
Every Loomsleigh piece is printed after you order it. This means less waste, but it also means your order isn’t sitting on a shelf ready to go. Production and delivery are both included in the times below.
How long it takes
Most orders arrive within 7 to 14 days of being placed. Busy periods such as Black Friday and Christmas, customs checks and carrier delays can make it longer, so delivery dates are estimates rather than guarantees. If you are ordering a gift, please order early.
Our production partners make and ship orders from outside the UK. If you order several items, they may be made in different places and arrive in separate parcels.
If your order hasn’t arrived within 30 days, you can cancel it and we will refund you in full.
Delivery charges
We ship worldwide. Your delivery charge depends on the items in your order, their size and weight, and where they are going. You will see the exact charge at checkout before you pay.
Customs, duties and taxes
- UK orders: our prices include VAT where it applies. For orders of £135 or less, there is normally nothing more to pay. For orders over £135, UK import VAT and duty may be charged and collected by the carrier before delivery, and these charges are your responsibility.
- Orders outside the UK: your order may be charged import duties, taxes and customs fees by your country’s authorities. These are not included in our prices or delivery charges, they are your responsibility, and the carrier may collect them before delivering your parcel.
- If you refuse to pay import charges, your parcel may be returned or destroyed. In that case we will refund the price of the items, less our delivery costs and any charges we are billed.
Tracking your order
We will email you when your order is dispatched, with tracking details where the carrier provides them. You can also see your orders in My Account if you ordered while signed in.
Your delivery address
Please check your delivery address carefully before you pay. If a parcel is returned to us because the address you gave was wrong or incomplete, or because nobody collected it, we can resend it once you have paid the extra delivery charge.
Safe places and neighbours
If you ask the carrier to leave your parcel in a safe place or with a neighbour, it becomes your responsibility once it has been left there.
Missing, late or damaged parcels
If your parcel hasn’t arrived, or arrives damaged, please email support@loomsleigh.com with your order number. It helps us most if you tell us within 7 days of the estimated delivery date, so that we can raise a claim with the carrier or our production partner in time. Telling us later does not affect your legal rights.
If tracking shows a parcel as delivered but you haven’t received it, we will investigate with the carrier and may ask you for a short written statement.
Last updated: 26 October 2026