Support
Privacy Policy
How Loomsleigh collects, uses and protects your personal information.
Who we are
Loomsleigh is a trading name of Saueglobal (VAT number GB422703135), 17 Barons Court Road, London, W14 9DP, United Kingdom. Saueglobal is the data controller for personal information collected through loomsleigh.com. You can contact us about privacy at support@loomsleigh.com.
What we collect
- Order details: your name, billing and delivery address, email address, phone number (if you give it) and what you bought.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us through our contact form or by email, including your order number.
- Payment information: card payments are handled by our payment provider. We do not see or store your full card details.
- Technical information: your IP address, browser type and the pages you visit, collected automatically when you use the site.
How we use it, and our legal basis
- To take, make and deliver your order, and to handle returns and refunds (to perform our contract with you).
- To reply to your messages and give customer support (our legitimate interest in helping customers, or to perform our contract).
- To keep accounting and tax records (to meet our legal obligations).
- To protect the site and prevent fraud (our legitimate interest in keeping the shop secure).
- To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
Who we share it with
We share only what is needed with:
- Our production and fulfilment partners, who print and ship your order. They receive your name, delivery address, contact details and order contents. Some are based in the United States.
- Delivery carriers, who need your name, address and contact details to deliver your parcel.
- Our payment provider, to process your payment securely and prevent fraud.
- Our website hosting and technology providers, who run the site and our email.
- Professional advisers and authorities, such as accountants or HMRC, where the law requires it.
We never sell your personal information.
International transfers
Some of our partners are based outside the UK, including in the United States. When we transfer personal information outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU–US Data Privacy Framework where the recipient is certified.
How long we keep it
- Order and payment records: six years from the end of the tax year they relate to, as required for tax purposes.
- Customer messages: up to two years after we last hear from you, unless they relate to an order.
- Accounts: until you ask us to close your account.
Cookies
We use cookies and similar technologies that are needed to run the shop, such as remembering your basket, keeping you signed in and processing payments securely. We also remember a few preferences in your browser, such as whether you have closed our announcement bar. We do not use advertising cookies. If we add analytics or marketing cookies in future, we will ask for your consent first.
Your rights
You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Email support@loomsleigh.com and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 26 October 2026