Terms and conditions

1. About us

Loomsleigh is a trading name of Saueglobal, VAT number GB422703135, of 17 Barons Court Road, London, W14 9DP, United Kingdom (“we”, “us”, “our”). You can contact us at support@loomsleigh.com or through our contact form.

2. These terms

These terms apply to every order you place on loomsleigh.com as a consumer. Please also read our Delivery, Returns and refunds and Privacy pages, which form part of these terms. We may update these terms from time to time; the version on the site when you place your order is the one that applies to it.

3. Our products

• Every item is printed to order for you by our production partners.
• We show colours and prints as accurately as we can, but the colours you see depend on your screen, and printed colours and print positions can vary slightly from item to item.
• Sizes and measurements are approximate. Please check the sizing information on each product page before you order, and contact us if you are unsure.

4. Placing an order

• When you place an order, we will email you to confirm we have received it. This does not mean we have accepted it.
• Our contract with you starts when we email you to confirm your order has been dispatched.
• We may decline an order, for example if an item is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we do, we will tell you and refund anything you have paid.

5. Prices and payment

• Prices are shown in pounds sterling (£) and include VAT where it applies.
• Delivery charges are added at checkout, and you will see the total before you pay.
• For orders outside the UK, and for UK orders over £135, import duties, taxes and customs fees may be charged when your parcel arrives. These are not included in our prices and are your responsibility. See our Delivery page.
• If we have made an obvious error in a price, we will contact you before your order is made. You can then reorder at the correct price or cancel for a full refund.

6. Delivery

• Delivery times are estimates. Most orders arrive within 7 to 14 days. If your order hasn’t arrived within 30 days, you can cancel it for a full refund.
• The goods become yours once we have received full payment.
• The goods are our responsibility until they are delivered to you, to someone you have named, or to a safe place or neighbour you have chosen. From then, they are your responsibility.
• If a parcel is returned to us because the address you gave was wrong or incomplete, or because it wasn’t collected, you will need to pay the cost of sending it again.

7. Your right to change your mind

You can cancel your order for any reason within 14 days of receiving it. You must then return the items within 14 days, at your own cost, and they should be unworn and unwashed. We will refund you, including the standard delivery charge, within 14 days of receiving the items back or of you showing us proof of postage. We may reduce your refund if items have been worn, washed or damaged. Full details and a model cancellation form are on our Returns and refunds page.

8. If something is wrong with your order

If an item is faulty, misprinted, damaged or not as described, please contact us with your order number and photos. It helps us most if you tell us within 7 days of delivery. We will replace it or refund you, and we will cover any return postage.

You have legal rights under the Consumer Rights Act 2015 for goods that are faulty or not as described, and nothing in these terms affects them. You can find out more from Citizens Advice.

9. Our responsibility to you

• If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach.
• We supply our products for personal use only. We are not responsible for any loss of profit, loss of business or business interruption.
• Except as set out in the next point, our total responsibility to you for any order is limited to the price you paid for that order, including delivery.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

10. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, customs delays, severe weather, strikes or problems at our production partners. If this happens, we will tell you as soon as we can and do what we reasonably can to limit the effect. If the delay is significant, you can cancel your order for a full refund of anything not yet delivered.

11. Our designs and content

The Loomsleigh name, logos, designs, product images and website content belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

12. Complaints

If you are unhappy with anything, please contact us at support@loomsleigh.com and we will do our best to put it right.

13. Other important terms

• We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens, and it will not affect your rights.
• If a court decides that part of these terms is unlawful, the rest will continue to apply.
• If we delay in enforcing these terms, we can still enforce them later.
• These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Last updated: 26 October 2026